FAQ's

    Chef's Palate is a flexible subscription service with no lock in contracts, which means you can skip or cancel any time. You will automatically receive your personalised meals each week which will be debited from your account a 9pm each Wednesday night. You can change your personalised box by using your My Account to change:
    • chef’s automatic meal selection each week
    • skip a week, and re-subscribe with the same My Account details
    • delivery address details
    • delivery notes
    Place your order by 9:00pm Wednesday and delivery to you will be the following Sunday or Monday, depending on which delivery day you select. If you order after 9pm Wednesday, your delivery will be the following week.
    Our chefs take the highest care to keep allergy prone ingredients out of certain meals, however, traces may still be present as all of our products are produced in the same kitchen. We suggest that you check each meal ingredient thoroughly before consumption.
    Unfortunately we are unable to take requests for custom ingredients or meals due to our large volume of production. However, we do endeavour to cover a wide range of dietary requirements with several gluten-free, dairy-free and low-carb meals available to suit various lifestyles.
    There are no added preservatives, artificial colours or flavours in our meals. We use only fresh ingredients!
Your Chef’s Palate order will be delivered on the day you select when placing your order. We currently deliver on Sundays and Mondays, please see schedule below. An SMS will be send just prior to delivery to you from the driver. If there are any major delays, we will always advise you via email, phone or SMS.
    Delivery Times – Sydney Metropolitan:
    • Sunday: 7:00am – 11:00am
    • Monday: 3:00pm – 7:00pm
While our drivers will endeavour to deliver between those times, we cannot guarantee a specific delivery time.The time frames may vary from week to week as the delivery routes change as our customer base continually grows. We will advise you of any changes.
    You won’t need to be home to receive your delivery as our product goes straight from our cool room into a refrigerated truck and is delivered to you in an insulated cardboard box with ice packs which can hold a safe temperature for up to 6 hours. You will receive a text message when your delivery is completed. Generally it will be left at your front door unless you have advised a specific location in your delivery notes.
    Please leave delivery notes in the comments sections of the shopping cart with instructions on how to enter the complex, such as a code or buzzer, or if it is okay to leave your order at the reception.
    Chef’s Palate sources the freshest produce and proteins. We seal our ingredients using vacuum sealing that removes oxygen from the meals to slow down the oxidation process allowing the product to stay fresh naturally for as long as possible.
    Chef’s Palate meals have an average shelf life of 7-9 days in the fridge. We do recommend eating any meals with fish within the first 7 days.
    We recommend that your meals are consumed fresh while they hold their highest nutritional qualities. However, if you have plans on the weekend or plans to go away for a few days, your meals may be frozen.
    Our secure payment provider Stripe approves VISA, MasterCard and AMEX. Your credit card details can only be amended by you through your 'My Account'.
    Once logged into your 'My Account', the Payment Method tab on the left navigation bar allows credit card payments via the secure credit card transaction partner, Stripe. This can be amended at any time by the customer only.
    We will be unable to process your order for delivery if your account has insufficient funds.
    We will contact you if there appears to be insufficient funds on your account, however, Chef’s Palate accepts no responsibility for any fees or charges for overdrawn accounts, so please check with your financial institution.
    You are able to change your details at any time by using the Sign In facility on the top right-hand side of the website to login to your My Account and use the tabs on the left to choose which details you wish to amend including name, mobile, address, password changes, delivery instructions and view orders and invoices
    If you have any questions or feedback you can contact us at enquiries@chefspalate.com